Case Study: Toyota (GB) PLC achieves faster fleet order processing in 24 hours with Lexmark Perceptive Content

Toyota (GB) PLC - Customer Case Study

Toyota (GB) PLC needed to streamline the verification and processing of fleet vehicle orders, respond faster to dealer enquiries, and eliminate paper-based records from a highly manual operation. With just 10 users, the company was struggling to keep up with surges in order volume and could take four to five days to check and process an order using its paper-based workflow.

Lexmark’s Perceptive Content helped Toyota (GB) PLC automate order capture, indexing, checking, and workflow approvals, creating a paper-free process with immediate access to key order details. As a result, order processing time dropped from 5 days to 24 hours or less, dealer queries were resolved faster, and Toyota (GB) PLC achieved ROI within a year of implementation.

Toyota (GB) PLC

Jane Crane

Credit Manager and Manager of the Order Processing team