Case Study: Swiss Post Solutions Ltd. achieves faster, more compliant digital mailroom processing with Lexmark Kofax TotalAgility

Swiss Post Solutions Ltd. - Customer Case Study

Swiss Post Solutions Ltd., part of the Swiss Post Group, needed a simple and cost-effective way to help clients move from physical mail to digital processes without major disruption. The company used Lexmark’s Kofax TotalAgility® platform to build a fully hosted and managed digital mailroom service that could improve visibility, control, and speed for document processing and case management.

Lexmark’s solution enabled Swiss Post Solutions Ltd. to transform mail into a central electronic hub with shared access, archiving, and basic case management. The service is now running across two major deployments, supporting more than 1,600 users across multiple tenants, and has helped customers reduce processing times and operating costs, improve audit compliance, cut physical storage needs, and increase productivity.

Swiss Post Solutions Ltd.

Charles Parrington-Tyler

Global Account Director and Client Transformation Director