Case Study: Suburban Propane Partners cuts printer costs and failures with Lexmark managed print services

Suburban Propane cuts print costs by $94,000 with Lexmark

Suburban Propane Partners, a nationwide distributor of energy products, faced significant challenges with its decentralized printer and toner management across 300 locations. The use of off-brand toner cartridges by field staff led to high printer failure rates, costly repairs, and reporting gaps that hindered operations. To address this, the company turned to vendor Lexmark for a Managed Print Services solution featuring proactive consumables management.

Lexmark implemented a system where its printers automatically alert Lexmark when toner is low, triggering the shipment of genuine cartridges directly to each location. This was paired with the Lexmark fleet management portal for detailed oversight. The solution eliminated off-brand toner use and streamlined procurement. As a result, Suburban Propane saved $94,000 in the first six months, drastically reduced printer failures, and gained valuable usage data for better fleet management.

Suburban Propane Partners, L.P