Case Study: Safety National Casualty Corporation achieves streamlined claims processing and disaster-ready document management with Lexmark

Safety National Casualty Corporation - Customer Case Study

Safety National Casualty Corporation, a leading workers’ compensation and casualty insurer, was struggling with an inefficient paper-based claims workflow that slowed operations, caused occasional document misplacement, and exposed millions of records to disaster risk. The company needed a better way to manage about 8 million documents across claims, policy, and back-office departments, so it chose Lexmark’s Perceptive Content and Perceptive Workflow.

Lexmark implemented Perceptive Content to digitize and automate document handling, starting with claims and later expanding to policy services, underwriting, HR, accounting, legal, and compliance. The solution streamlined claims processing, enabled instant document access, reduced lost folders, improved auditing, freed storage space, and strengthened disaster recovery readiness; SNCC also reported being paperless in claims for 18 months and retrieving documents in seconds.

Safety National Casualty Corporation

Mike Saunchegraw

Chief Information Officer