Case Study: Rockingham County, North Carolina improves citizen service with Lexmark

Rockingham County North Carolina - Customer Case Study

Rockingham County North Carolina, a county government serving about 93,000 residents, was struggling with overflowing paper file cabinets, slow document retrieval, and limited storage space. The county needed an affordable solution that could work with its existing AS400 applications, and it turned to Lexmark’s Perceptive Content.

Lexmark implemented Perceptive Content in less than two weeks, ahead of schedule, giving county staff instant access to documents from their desktops and enabling electronic workflow routing without rekeying data. The result was faster service to citizens, improved cross-department document sharing, stronger security, and reduced reliance on physical storage, while also helping the county avoid costly off-site storage and the risks of lost or disaster-damaged records.

Rockingham County North Carolina

Tina McCorkle

IT Programmer