Case Study: Ramsay Health Care UK achieves faster, more cost-effective finance processing with Lexmark

Ramsay Health Care UK - Customer Case Study

Ramsay Health Care UK, a leading independent hospital provider in England, was struggling to manage more than 250,000 invoices and credit notes each year. Its finance team relied on a third-party scanning service, which added cost, caused a 1.5-day delay in handling post, and made it difficult to track documents and resolve queries efficiently. Lexmark was selected to help replace this manual, outsourced approach with a more streamlined process.

Lexmark implemented its document imaging and workflow solution, including ImageNow and Brainware, to capture, route, and track documents internally. The result was same-day or within-24-hour document capture, better visibility and control over workflows, fewer lost documents, and no need to outsource scanning. Ramsay Health Care UK also reported faster invoice processing, improved payment handling, and significant cost savings from the Lexmark solution.

Ramsay Health Care UK

David Carrington

Finance Manager