Case Study: Suburban Propane achieves $94,000 in savings with Lexmark Proactive Consumables Management

Proactive consumables management helps Suburban Propane cut expenses

Suburban Propane, a nationwide energy distributor operating 300 locations with more than 650 Lexmark laser printers, was struggling with costly printer failures caused by employees buying off-brand toner cartridges. The company needed a more reliable way to keep printers running and prevent supply problems that disrupted reporting and operations. Lexmark’s Proactive Consumables Management and fleet tools were introduced to address the issue.

Lexmark implemented a system that automatically alerts when toner reaches 10% remaining, then orders and ships genuine cartridges directly to the right device and location. Lexmark also provided a fleet management portal for real-time visibility into printer usage. In the first six months, Suburban Propane saved $94,000, eliminated damage from leaking third-party cartridges, and gained better control over printer lifecycle and fleet management.

Suburban Propane

Dale L. Amabile

Director, IS Field Support