Case Study: MSA Multi Serass achieves 95% automated claims document classification with Lexmark

MSA Multi Serass - Customer Case Study

MSA Multi Serass, an Italian claims management and settlement provider, needed a way to control rising costs and handle a high volume of labor-intensive document classification across more than 70,000 claims a year. The company was struggling to find an effective automation tool for accurately identifying many document types in electronic, email, fax, and paper formats, and turned to Lexmark’s Kofax Claims Agility™ to support its claims processing operations.

Lexmark implemented Kofax Claims Agility with technical support from CWS and the customer, and the solution was production-ready in just a few months. It automatically scans and classifies documents by keyword, routing them to the right team in real time. The impact was strong: 95% of documents passed the confidence threshold for reliable classification, MSA Multi Serass now processes about 30,000 documents per month, and the company saved the equivalent workload of four resources.

MSA Multi Serass

Giovanni Campus

General Manager