Case Study: MainSource Bank streamlines account opening and cuts costs with Lexmark MFPs

MainSource Bank slashes costs by overhauling account opening process using Lexmark multifunction products (MFPs)

MainSource Bank, a growing community-focused bank, was struggling with a costly, inconsistent mix of branch devices and an inefficient account-opening process that relied on couriers to move paperwork to operations centers. The bank needed a more secure, scalable way to process new accounts, reduce device and delivery costs, and gain visibility into document status. Lexmark MFPs and account opening software were used to address the challenge.

Lexmark replaced branch copiers and disparate scanners/faxes with standardized multifunction products that scan new account documents directly into the bank’s workflow, while also flagging missing or incorrect information before submission. The result was same-day account opening instead of four to five days, immediate process visibility, and improved customer service. MainSource Bank eliminated courier and overnight shipping costs, removed copier leases, and cut about $200,000 annually in maintenance, supplies, and support costs, achieving a positive return on investment in the first year.

MainSource Bank

Andy Saner

Vice President, Director of Operations