Case Study: State Department of Veterans Affairs achieves faster, more efficient service delivery with Lexmark multifunction printers

Lexmark multifunction printers help speed delivery of vital services to military veterans

The State Department of Veterans Affairs needed to cut costs and improve efficiency across 50 statewide offices, where multiple single-function devices were expensive to maintain, used excessive space and power, and created privacy risks for faxed medical and personnel documents. Lexmark helped the agency replace this patchwork with a more streamlined document workflow using Lexmark multifunction products (MFPs).

Lexmark implemented a standardized fleet of Lexmark MFPs with scan-to-email and document-routing capabilities, enabling the agency to digitize records, speed internal approvals, and eliminate much of its paper handling. The results included a 75% reduction in device count, elimination of copier lease costs, faster processes cut from days to minutes, and an expected annual savings of more than $100,000; one workflow alone saved over $7,000 per month and reduced paper use by 384,000 pages.

State Department of Veterans Affairs