Case Study: Delhaize America achieves reliable, uninterrupted pharmacy printing with Lexmark

Legendary Lexmark reliability is the right prescription for supermarket chain’s retail pharmacy operations

Delhaize America, a supermarket chain with 278 full-service pharmacies, needed highly reliable printing to support prescription filling, insurance inquiries, and other pharmacy workflows with minimal downtime. The company also wanted devices that could be maintained by its internal IT staff, offer strong lifetime value, and work with its pharmacy operations, including up to 1,500 prescriptions per week per location.

Lexmark provided durable monochrome laser printers and management tools for prescription labels, patient instructions, administrative reports, and backup printing, along with genuine toner supplies and support for Delhaize’s pharmacy system upgrade. With Lexmark, Delhaize achieved dependable, uninterrupted service across more than 500 devices, improved supply availability, and benefited from proactive account management and remote diagnostics that helped extend printer life and reduce service issues.

Delhaize America

Millard Nance

Vice President of Pharmacies