Case Study: Leading Retail Pharmacy achieves 113% ROI and nearly $1M in net benefits with Lexmark

Leading Retail Pharmacy - Customer Case Study

Leading Retail Pharmacy, founded in 1960 and operating a large drugstore chain in a major East Coast metro area, was facing frequent printer failures in its pharmacies that caused prescription delays, higher maintenance costs, and lost sales. To address the problem, it turned to Lexmark for a printing strategy using Lexmark printers, toner, and managed consumables services.

Lexmark implemented a standardized fleet of T630 and T640 series printers, switched the company to Lexmark OEM cartridges, and added proactive consumables management plus in-house maintenance. The result was an estimated $965K in net benefits over three years, a 113% ROI, first-year payback, 80% fewer service calls, 93% faster repair time, and about $790K in toner savings.