Case Study: Large North American Transportation Company achieves faster research and automated document processing with Lexmark

Large North American transportation company completes research tasks 9,000 times faster using Kofax Kapow

The Large North American Transportation Company, one of North America’s top truckload carriers, was struggling to keep up with rapid growth, manual data entry, invoice tracking, and delivery research. To avoid constantly adding staff, it turned to Lexmark’s Kofax Kapow robotic process automation to handle repetitive work and improve operational efficiency.

Lexmark implemented Kofax Kapow to automate document uploads, invoice-status checks, invoice research, freight scheduling, and delivery-delay investigations. The results were significant: research tasks became 9,000 times faster, manual research dropped from 40 hours a month to about 1 hour, more than $150,000 in invoices were identified for faster processing, and the company grew a key customer relationship from 400 to over 2,000 loads per month.