Case Study: Jones-Onslow Electric Membership Corporation improves customer service and document access with Lexmark ImageNow

Jones-Onslow Electric Membership Corporation - Customer Case Study

Jones-Onslow Electric Membership Corporation, an electric distribution cooperative serving more than 54,000 homes and businesses in North Carolina, struggled to manage over 200,000 paper service applications and engineering records across offices. Retrieving hard-copy files was slow, complicated customer service, and created risks for protecting confidential and irreplaceable documents.

Lexmark’s ImageNow document management solution, along with CaptureNow, was implemented in Jones-Onslow’s customer service and engineering departments and integrated with its CIS system. Lexmark helped centralize and automate access to documents, enabling instant retrieval, stronger security, and business continuity; the company now imports 15,000 staking sheets and creates about 3,000 new documents per month, while improving efficiency and customer service.

Jones-Onslow Electric Membership Corporation

Carrie Peters

Vice President of IT/IS