Case Study: Johnson County, Kansas achieves faster file access and improved efficiency with Lexmark Perceptive Content

Johnson County, Kansas - Customer Case Study

Johnson County Kansas, a county government serving more than 566,000 residents, was struggling with paper-heavy processes in its District Court Trustee’s Office. Files were hard to track, often duplicated or misfiled, and staff were spending hours searching for documents and sending up to 30 emails a day to locate records. Johnson County Kansas selected Lexmark’s Perceptive Content to replace inefficient paper filing and improve document access.

Lexmark implemented Perceptive Content with custom integration to the county’s court trustee application, enabling one-click retrieval of case documents and easy scanning of incoming paper. The result was instant file access for multiple users, faster customer service, reduced storage and paper costs, and better productivity and job satisfaction. Lexmark’s solution also scaled beyond the trustee’s office to multiple departments across Johnson County Kansas, allowing the county to expand use cost-effectively.

Johnson County Kansas

Ruth Pfeifer

Office Manager