Case Study: Illinois Mutual Life Insurance Company speeds policy turnaround with Lexmark

Illinois Mutual Life Insurance Company - Customer Case Study

Illinois Mutual Life Insurance Company, a long-established life and disability insurer serving 47 states, faced the challenge of managing 30 million files and slow, manual paper-based processes across its headquarters and multiple departments. To improve document access, reduce labor-intensive tasks, and speed policy handling, the company chose Lexmark’s Perceptive Content.

Lexmark implemented Perceptive Content in just two weeks and integrated it with Illinois Mutual’s core applications, enabling electronic routing and instant document retrieval across departments. The result was a 75% reduction in the time needed to answer policy requests, along with higher productivity, better workload balancing, simpler audits, and improved customer satisfaction.

Illinois Mutual Life Insurance Company

Sue Steele

Assistant Vice President of Policy Service