Case Study: Global Pharmaceuticals Company achieves compliant document processing in 15 minutes with Lexmark

Global pharmaceuticals company - Customer Case Study

A global pharmaceuticals company faced a major regulatory compliance challenge managing clinical-trial documents for 20–40 trials a year. Its manual process—photocopying, couriering, scanning, and classifying thousands of documents—was slow, labor-intensive, and risked delays in keeping trial master files inspection-ready. The company turned to Lexmark Enterprise Software, using mobile capture capabilities including Kofax Mobile Capture.

Lexmark implemented a mobile document capture solution for CRAs, backed by OCR and automated classification, so documents could be captured on-site with mobile devices and indexed with far less manual data entry. The result was a dramatic improvement: processing time dropped from more than three months to as little as 15 minutes, around 60 CRAs adopted the app, and the company became much more inspection-ready while maintaining compliance with stringent safety regulations.