Case Study: Florida International University achieves paperless workflow efficiency with Lexmark

Florida International University - Customer Case Study

Florida International University faced growing admissions, financial aid, and HR workloads that were slowed by manual forms, paper files, and tight budget constraints. To improve sustainability and do more with less, the university turned to Lexmark and its Perceptive Content solution, along with eForms and PeopleSoft integration.

Lexmark implemented electronic document and form workflows across campus, automating admissions, financial aid checklists, and HR processes. The results included faster processing, fewer bottlenecks, and better student service, with tuition waiver handling cut from up to three weeks to just days and nearly 90 eForms now in use across departments.

Florida International University

John Duran

Security Administrator