Case Study: Dogs Trust streamlines invoice processing and improves service with Lexmark

Dogs Trust - Customer Case Study

Dogs Trust, the UK’s largest dog welfare charity, was struggling with a slow, paper-based invoice process that took up office space, made documents hard to find, and delayed payments. Using Lexmark’s Perceptive Content solution, the finance team needed a better way to store and retrieve invoices and related financial documents across its UK and international offices.

Lexmark implemented a digitized workflow that scans, automatically indexes, and securely stores invoices in a single electronic repository, with paper originals shredded after capture. As a result, Dogs Trust reduced filing cabinet use, sped up invoice processing and search, improved customer service by answering invoice queries immediately, and enabled faster cross-border processing in Bosnia and Malta without postage costs.

Dogs Trust

Kay Burrell

Accounts Manager