Case Study: DEXIS improves device uptime and service support with Lexmark Optra IoT

DEXIS cuts device downtime by up to 50% with Lexmark

Dexis, a global medical equipment manufacturer, needed to unlock value from the data of its connected dental imaging devices. Their challenge was to reduce device downtime, which cost clinicians thousands of dollars per day, by switching to a proactive service model and capturing usage trends. They partnered with vendor Lexmark to implement its Optra IoT platform.

Lexmark's prebuilt and scalable IoT solution was integrated quickly, with the first phase completed in just 90 days. The results for Dexis included a 6x ROI, up to a 50% reduction in device downtime, 30% fewer service dispatches, and a 30% reduction in support call time. This partnership with Lexmark empowered Dexis to deliver superior service and prepare for next-generation product innovation.

Dexis