Case Study: Delhaize America achieves reliable pharmacy printing across 1,600 supermarkets with Lexmark managed print solutions

Delhaize America streamlines 278 pharmacies with Lexmark for 10 years

Delhaize America, a major supermarket chain operating over 1,600 stores, required highly reliable printers for the prescription label and administrative printing in its 278 full-service pharmacies. The challenge involved ensuring continuous, uninterrupted service to support a high volume of prescriptions and complex insurance inquiries, all while managing favorable lifetime costs and needing a proactive vendor partnership. They turned to vendor Lexmark for a durable print solution.

Lexmark implemented a solution using its monochrome laser printers, with most pharmacies equipped with two devices for primary and backup operations. The results over a ten-year partnership highlighted legendary reliability, with the printers easily handling up to 1,500 prescriptions per week per location. Lexmark's ongoing analysis and use of genuine supplies helped optimize operations and enhance the value of the investment, ensuring full compatibility with new software systems and complete customer satisfaction.

Delhaize America