Case Study: College of DuPage achieves faster, more accurate document processing with Lexmark

College of DuPage - Customer Case Study

College of DuPage, one of Illinois’ largest higher education institutions, struggled with paper-heavy processes that slowed financial aid, transcript handling, and student response times across its many campuses and centers. The college needed a better way to track documents, reduce backlogs, and give students real-time status updates, so it turned to Lexmark solutions including Perceptive Content and Perceptive Intelligent Capture integrated with Colleague by Ellucian.

Lexmark implemented automated document capture, workflow, and content management to centralize records, update checklists automatically, and extract transcript data directly into the student information system. As a result, College of DuPage cut transcript evaluation time by up to 60 percent, eliminated a six-week backlog, improved data accuracy, and enabled faster, real-time answers for students about their financial aid and transcript status.

College of DuPage

Joe Brenner

Business Process Analyst