Case Study: City of Lethbridge achieves faster, more secure document management with Lexmark Perceptive Content

City of Lethbridge - Customer Case Study

The City of Lethbridge needed a replacement for a high-maintenance document imaging system that was slowing HR processes, required manual data entry, and made it harder to protect confidential employee records. The city selected Lexmark’s Perceptive Content to improve document management, efficiency, and security while fitting a limited technology budget.

Lexmark implemented Perceptive Content in just three days, ahead of schedule, with seamless integration to PeopleSoft Human Capital Management. The solution enabled automatic indexing, single-click document retrieval, reduced paper use and manual entry, and gave staff in-house control of the system; the result was an immediate return on investment, lower service costs, and measurable time savings and productivity gains.

City of Lethbridge

Cliff Shigemi

Enterprise Systems Manager