Case Study: Cincinnati Children’s Hospital Medical Center improves efficiency and accuracy with Lexmark Healthcare solutions

Cincinnati Children’s Hospital Medical Center - Customer Case Study

Cincinnati Children’s Hospital Medical Center faced a surge in paperwork as its staff tripled from 3,000 to 9,000, slowing HR and accounts payable processes and reducing productivity. To manage the volume of resumes, W-4s, invoices, personnel files, and transfer requests, the hospital turned to Lexmark and its Perceptive Content document management solution.

Lexmark implemented Perceptive Content and Perceptive Capture, integrating them with the hospital’s PeopleSoft Financials and HCM systems so documents could be scanned, linked, and routed electronically. The result was faster processing, better accuracy, and stronger controls: Cincinnati Children’s Hospital Medical Center processes 50% more invoices than its best manual processor, has supported 10% to 20% annual growth without adding staff, and improved customer service through instant document access.

Cincinnati Children’s Hospital Medical Center

Alan French

Executive Director–Financial Systems