Case Study: Chartis Insurance achieves centralized, efficient document composition with Lexmark Perceptive Document Composition

Chartis Insurance - Customer Case Study

Chartis Insurance, part of the AIG Worldwide group, needed a better way to manage the complex document requirements behind its 600,000 annual policies issued by 2,500 brokers in Germany. Its old process was manual and decentralized, relying on paper files, multiple systems, outsourced printing, and outdated mainframe tools to create policy packets and cover letters.

Chartis Insurance selected Lexmark’s Perceptive Document Composition to centralize document authoring and pull data from multiple applications into one automated workflow. Lexmark helped standardize layouts, improve compliance, and enable on-demand document generation in Microsoft Word, reducing technical complexity and boosting productivity. The solution eliminated pre-printed stationery, supported easy updates across 600,000 contracts, and enabled fast, consistent document creation across 300 business process bundles.

Chartis Insurance

Birgit Karlsberg

Business Process Consultant