Case Study: Central Piedmont Community College improves student service and campus efficiency with Lexmark

Central Piedmont Community College - Customer Case Study

Central Piedmont Community College, one of the largest community colleges in the Carolinas, needed to replace a limited document imaging system and improve workflows across more than 20 departments. The college wanted robust online forms, better information sharing, and faster student service, so it turned to Lexmark and its Perceptive Content, Perceptive Recognition Agent, and Perceptive eForms solutions.

Lexmark helped CPCC migrate its departments with professional services and a smooth project plan, integrating the new system with Ellucian Colleague to automate data entry and enable paperless workflows. The results included faster document retrieval, easier routing and indexing, reduced paper storage, and quicker responses to student inquiries; financial aid staff can now pull up student documents in seconds, with little resistance to adoption campus-wide.

Central Piedmont Community College

Susan Hunter

Director of College Information Systems