Case Study: Aqua America achieves faster, more compliant invoice processing with Lexmark Perceptive Content

Aqua America - Customer Case Study

Aqua America, a major U.S. water utility, needed to replace paper-based file storage in its accounts payable department to improve document retrieval, sharing, productivity, and audit readiness. The company chose Lexmark’s Perceptive Content because it integrated well with its Infor Lawson Financials system and fit its invoice processing and recordkeeping needs.

Lexmark implemented Perceptive Content with seamless Lawson integration, giving users single-click access to supporting documents directly from their workflow screens and enabling better tracking through the approval process. The results were significant: audit preparation dropped from weeks to minutes, invoice processing became more efficient and less capital-intensive, and Aqua America improved compliance with Sarbanes-Oxley Section 404 and other regulatory requirements.

Aqua America

Leon Chain

Mid-Atlantic Region Controller