Case Study: Amica Mutual Insurance Company achieves 83% ROI with Lexmark Managed Print Services

Amica Mutual Insurance Company - Customer Case Study

Amica Mutual Insurance Company was struggling with an aging, expensive-to-maintain printer fleet spread across 39 branch locations and headquarters, which drove frequent help desk calls, toner ordering headaches, and high inventory costs. Amica turned to Lexmark for an output strategy and fleet management solution using managed print services to reduce costs and improve printer performance.

Lexmark replaced Amica’s legacy printers with a standardized fleet of new devices, added proactive network monitoring, and automated toner replenishment. The result was an 83% ROI over three years, $671K in total benefits, 80% less time spent on printer maintenance and toner ordering, 50% fewer printer-related help desk calls, 20% better uptime, and a 31% lower cost per printed page.

Amica Mutual Insurance Company