Case Study: 3M Australia achieves faster processing and A$170,000 first-year savings with Lexmark

3M Australia - Customer Case Study

3M Australia, a diversified technology company, was struggling with a slow, paper-heavy order processing and records management process. Customer service handled about 80,000 order lines a month through nine fax machines, and the manual filing, storage, and retrieval of documents was hurting productivity and customer service. Lexmark’s ImageNow solution was selected to replace the inefficient paper workflow.

Lexmark implemented ImageNow to digitize incoming orders, automate order changes, improve document tracking, and support secure access for auditors and staff across Australia, New Zealand, and Singapore. The result was faster processing, easier expansion into accounts payable, and measurable savings of A$170,000 in the first year, which paid for the system. 3M Australia also reassigned two full-time employees and freed up office space while improving compliance and access to records.

3M Australia

Adrian Jones

Business Analyst