Case Study: Monterey County Department of Child Support Services locates parents and accelerates family payments with LexisNexis Risk Solutions' Accurint for Government

The Monterey County Department of Child Support Services Improves Services to Families with Accurint® for Government

The Monterey County Department of Child Support Services, which serves more than 425,000 residents including a large migrant population, faced the challenge of locating parents, verifying identities and reconciling payments under shrinking budgets and complex federal and state rules. Investigations are often complicated by multiple people tied to one Social Security number, transient or intentionally evasive subjects, and the need for accurate contact information to prevent fraud and ensure funds reach children.

The department adopted LexisNexis Accurint for Government as its core investigative tool, using its modules to quickly locate addresses and phones, trace mobile leads, and verify identities while conserving staff resources. The result was faster case resolution, a reported high return on investment, concrete recoveries such as reuniting a family with nearly $13,000 in escrow, and improved collaboration with other agencies on overlapping cases.

County of Monterey

Cassondra Simon

Lead Child Support Officer