Case Study: Novuna Consumer Finance achieves faster, more accurate fraud detection with LexisNexis Risk Solutions' RiskNarrative

Orchestration in Action Novuna’s Journey to a More Efficient Future

Novuna Consumer Finance, a UK-based provider of retail finance and personal lending, faced rising fraud in its expanding digital channels alongside a fragmented stack of eight separate fraud tools. Manual investigations, slow ID verification and pressure from retailers and aggregators for near-instant decisions created customer friction and operational inefficiencies.

Novuna ran a six-month proof of concept with LexisNexis RiskNarrative to orchestrate and consolidate its fraud management into a single platform, then moved to staged integration. The solution cut investigator handoffs, sped decision-making, improved linkages across device, email and behavior data to detect fraud rings, reduced false positives and gave fraud teams direct control of rules—delivering scalable, more accurate risk prevention while preserving a smoother customer journey.

Novuna Consumer Finance

Lindsay Gustafsson

Head of Risk