Case Study: Beyond Bank Australia achieves 98% returning-customer recognition and reduces fraud and friction with LexisNexis Risk Solutions' ThreatMetrix

LexisNexis® ThreatMetrix® Powers Beyond Bank’s Customer-First Strategy, Reducing Fraud and Friction

Beyond Bank Australia is a customer-owned financial institution serving 240,000+ customers with more than $6 billion in assets. Focused on a customer-first digital strategy, the bank faced growing online fraud—especially against less tech-savvy customers vulnerable to phishing and SIM porting—and needed near real-time trust decisions that reduced friction while aligning with the New Payments Platform.

By deploying LexisNexis ThreatMetrix digital identity intelligence, Beyond Bank gained global shared intelligence and dynamic, near real-time risk signals to distinguish trusted customers from fraudsters before transactions complete. The solution delivered 98% recognition of returning customers (over 70% rated trusted), proactively stopped account takeover attacks with very low false positives, enabled granular policy control, reduced step-ups and SMS second-factor costs, and improved the overall customer experience.

Beyond Bank Australia

Nick Martin

Online Banking and IT Security Manager