Case Study: Online Travel Marketplace reduces account takeovers and fraudulent gift credit purchases with LexisNexis Risk Solutions

LexisNexis® Risk Solutions Reduces Account Takeovers and Fraudulent Gift Credit Purchases for Online Travel Marketplace

An online travel marketplace that relies on reciprocal trust between hosts and guests faced rising fraud that threatened that trust: account takeovers, fake listings, stolen‑card purchases of digital gift credit, and scams that lured guests into wiring money off‑platform. These attacks increased manual reviews, financial risk, and the challenge of keeping booking and payment flows friction‑free for legitimate users.

The company deployed LexisNexis Risk Solutions’ ThreatMetrix and Digital Identity Network to build unique digital identities and detect anomalous behavior at login and payment in near real‑time, using Smart ID and proxy‑piercing to unmask masked devices and locations. The result was a decrease in account takeovers, a significant reduction in fraudulent gift‑credit transactions, fewer manual reviews, and lower friction for trusted users.