Case Study: Telco and Media Company detects and blocks fraud while reducing customer friction with LexisNexis Risk Solutions

LexisNexis® Risk Solutions Helps Detect and Block Fraud for Major Telco While Reducing Friction for Good Customers

A leading European telco launching new handset-on-contract and SIM-only services faced rising fraud risks: account takeovers, new accounts using stolen identities, and fraudulent payments tied to stolen card credentials. The company needed near-real-time detection to block high‑risk behavior during sign-up, cut fraud-related costs and manual reviews, and keep friction low for legitimate returning customers.

Using LexisNexis Risk Solutions’ ThreatMetrix digital identity intelligence and the global Digital Identity Network, the telco integrated dynamic identity verification across connection, credit agreement and payment steps and into login flows. Behavioral history, Trust Tags and risk scores let the operator block fraudulent applications and payments, reduce false positives and manual reviews, and streamline trusted customers’ journeys—delivering measurable fraud reduction, lower costs and ROI within three months.