Case Study: Top 10 Life Insurance Company achieves multimillion-dollar loss expectancy reduction with LexisNexis Risk Solutions' ThreatMetrix

Leading insurer uses LexisNexis® ThreatMetrix® to reduce loss expectancy by millions

A top‑10 life insurer offering insurance and investment products sought to modernize its digital capabilities to create a frictionless retirement account onboarding experience while better protecting customers and the business from identity‑related fraud. The carrier needed to more effectively detect stolen or synthetic credentials, account takeovers and credential‑testing attempts, reduce manual reviews, and move toward a secure online self‑service platform without degrading the customer experience.

Using a customized LexisNexis® ThreatMetrix® digital identity solution with sub‑second risk analysis, device and identity linking, and rules to flag multi‑account activity, IP/location spoofing and other high‑risk signals, the insurer significantly improved fraud detection and reduced manual review. Initial tuning increased fraud capture by about 20%, and over two years the solution helped protect more than $22 million in assets and prevented roughly $845,000 in fraudulent payments.