Case Study: Leading Airline Company achieves 90% reduction in fraud losses with LexisNexis Risk Solutions' Emailage

Leading Airline Company Reduces Fraud Losses by 90%

A leading Latin American airline was experiencing unusually high online fraud losses that were eroding revenue and risking customer relationships. The company sought a privacy-conscious, noninvasive, fast-to-deploy frontline solution that would score transactions without adding checkout friction or exposing sensitive data.

The airline integrated LexisNexis Emailage via API to score 100% of transactions using email and IP, routing very-high-risk scores to manual review and auto-approving low-risk transactions. Within three months fraud losses fell by 90%, saving over $6M (and more than $15M over 12 months), manual reviews dropped about 50%, costs declined roughly 30%, and the program detected over 80% of fraud while delivering a 20x+ ROI.