Case Study: Global Financial Institution achieves scalable, accurate Customer Due Diligence with LexisNexis Risk Solutions

Entering new markets with confidence and achieving effective Customer Due Diligence with highly targeted risk intelligence

A global financial institution expanding into the U.S. consumer banking market—serving more than 1.5 million customers annually—needed an automated, scalable Customer Due Diligence (CDD) capability tailored to retail banking. Its legacy risk tools and manual processes weren’t designed for consumer onboarding or dynamic lifecycle monitoring, leaving the bank exposed to false positives, duplicated work, and delays that could hurt compliance and customer experience.

The bank implemented LexisNexis® Due Diligence Attributes to link PII and LexID® to targeted risk categories, using analytics and machine learning to surface relevant adverse information by severity, recency and offense type. The solution streamlined onboarding and ongoing monitoring, reduced false positives and remediation costs, enabled faster, more consistent risk decisions (criminal history, high‑risk professions/industries, wealth, residency, geographic risk), and integrated enhanced due diligence and audit trails to scale with the business.