Case Study: Education Assistance Services boosts collections productivity 40% and cash recoveries 30–40% with LexisNexis Risk Solutions' Accurint for Collections

Education Assistance Services Enhances Collections Productivity with LexisNexis® Accurint® for Collections

Education Assistance Services (EAS) is a national, for‑profit collections agency founded in 2009 that handles defaulted student loans and institution receivables for government and higher‑education creditors. As a start‑up competing with established national firms, EAS faced inexperienced agents (many new to student‑loan collections) and lacked critical skip‑tracing tools; president Don Taylor was brought in to find a competitive, margin‑protecting operating model.

Taylor deployed LexisNexis Accurint for Collections and gave agents broad access to its skip‑tracing tools. Within a month productivity rose at least 40%, agents began contacting 4–5 new debtors per day (vs. the 2–3 industry norm), and cash collections increased an estimated 30–40% compared with free web‑based tracing. The firm also reduced overhead, enabled agents to handle more accounts, and improved overall profitability.

Education Assistance Services

Don Taylor

President