Case Study: Community Care Plan achieves doubled member contact rate and contacts 877 more members with LexisNexis Risk Solutions

Community Care Plan Uses Referential Data to Connect Medicaid Members to Critical Services

Community Care Plan, a safety‑net, hospital‑owned health plan serving about 130,000 members in South Florida (primarily Medicaid), faced persistent data decay that left many members unreachable—hindering onboarding, benefits education, health risk assessments, and efforts to close care gaps for vulnerable populations.

To address this, the plan implemented LexisNexis Risk Solutions’ Keep Contact API to validate and update member contact data on enrollment, enhancing profiles within 24 hours and enabling immediate outreach. The initiative doubled contact rates year‑over‑year, improved contact rate by 43% in the first month, maintained an average 40% contact rate over five months, and reached 877 additional members in that period.

Community Care Plan

Crystal Sanders

Vice President, Health Plan Operations