Case Study: Anderson Seafoods achieves chargeback elimination and rapid online growth with LexisNexis Risk Solutions' Retail Fraud Manager

Anderson Seafoods’ expansion into the online retail space goes swimmingly with LexisNexis® Retail Fraud Manager

Anderson Seafoods, a 30-year West Coast wholesale seafood supplier, launched a next-day delivery e-commerce site in early 2011 to bring fresher seafood directly to consumers. Rapid customer adoption also attracted fraudulent card-not-present orders, forcing time-consuming manual reviews, frequent chargebacks and at least a half-hour of back-office work per transaction—threatening operations just as holiday demand was rising.

The company deployed LexisNexis® Retail Fraud Manager, which integrated with their order workflow to provide instant fraud detection, automated exception resolution and real-time searches. Implemented in November, the solution all but eliminated manual reviews, reclaimed staff hours, prevented revenue-draining chargebacks and helped Anderson exceed holiday sales forecasts while enabling promotions and ongoing online growth.

Anderson Seafoods

Alberto Andrade

Chief Financial Officer, Vice President of Business Development