Case Study: Hall & Wilcox strengthens firm-wide client engagement with LexisNexis Legal InterAction

A Smarter Approach to Empowering Lawyers To Support Clients

Hall & Wilcox, a leading independent Australian law firm, faced the challenge of embedding the use of client data firm-wide to improve client service and business development. Their outdated CRM systems were unreliable and confined to the marketing team, making it difficult to win lawyers' trust and ensure data integrity. To address this, the firm partnered with vendor LexisNexis Legal to implement its InterAction CRM platform.

LexisNexis Legal provided the InterAction solution to consolidate and automate the cleanup of client data, creating a centralized information hub. The implementation, which included highly relevant virtual training, was completed two months ahead of schedule despite the COVID-19 pandemic. The results for Hall & Wilcox included firm-wide adoption of the platform, improved data-driven processes, more effective client communication, and lawyers having a clear view of their client interactions to provide better service.

Hall & Wilcox

Melanie Smith

National Director