Case Study: Stoughton (MA) Fire Department achieves enhanced policy access and accountability with Lexipol

Stoughton Fire Department Enhancing Policy Access And Accountability

The Stoughton Fire Department, a 53‑member career department in Stoughton, MA that averages about 6,000 runs a year, faced an outdated, hard‑to‑access policy manual—mostly Word documents in a three‑ring binder with more than 85% of policies never updated and no way to prove individual acknowledgement. To address access, accountability and consistency with state law, the department evaluated and chose Lexipol’s Massachusetts fire policies and training service, using Lexipol’s online Knowledge Management System.

Lexipol delivered an online policy platform with state‑specific content, mobile access, electronic policy distribution and acknowledgement tracking. Stoughton has issued roughly 60% of its policies through Lexipol, is implementing daily training bulletins, and reported a successful EMS inspection that praised policy accessibility; supervisors can now demonstrate individual acknowledgement, pace onboarding for new hires, and drive cultural alignment to best practices.

Stoughton Fire Department

Brad Newbury

Captain