Case Study: Smyrna (DE) Police Department achieves state accreditation, streamlined policy management, and lower training costs with Lexipol

Smyrna Police Department - Customer Case Study

Smyrna Police Department faced rapid organizational change and mounting demands to stay current with evolving laws and community expectations. The 29‑officer department had no electronic policy distribution or acknowledgment system and relied on manual Word‑based updates and in‑person training—an approach that became untenable as retirements, legislative change, and COVID disrupted normal operations. Since 2019 Smyrna Police Department has used Lexipol’s Law Enforcement Policies and Training solution and PoliceOne Academy to address these gaps.

Lexipol implemented an electronic policy library (about 170 policies) with one‑click issuance and acknowledgment tracking, Daily Training Bulletins, and online courses via PoliceOne Academy. The combined solution lowered training costs by reducing instructor needs and overtime, allowed immediate remedial assignments for performance issues, provided documentation of policy acknowledgments (which resolved a trial‑board challenge), and helped the department achieve seamless state accreditation—auditors even called Smyrna a model agency.

Smyrna Police Department

Torrie James

Chief