Case Study: Mercer Island Police Department achieves policy modernization and easier accreditation with Lexipol

Mercer Island Police Department - Customer Case Study

The Mercer Island Police Department, a 31-officer force serving about 25,000 residents, faced an outdated mix of policies dating to the 1970s–80s. Commander Leslie Burns concluded the work was beyond internal capacity and engaged Lexipol to provide an up-to-date policy manual along with electronic updates and Daily Training Bulletins.

Lexipol delivered a standardized policy manual and ongoing update/training services that Mercer Island implemented chapter by chapter (with priority on high-liability topics). The result: officers are more engaged and aligned with best practices and case law, the department’s accreditation process is substantially easier (Lexipol’s tools are said to remove about 60% of the accreditation difficulty), and the agency reports reduced liability exposure and greater confidence in its policies.

Mercer Island Police Department

Leslie Burns

Commander