Case Study: City of Pelham, Alabama achieves unified, up-to-date public safety policy management with Lexipol

City of Pelham, Alabama boosts policy access with Lexipol as 95% of staff use the app

The City of Pelham, Alabama, a mid-sized community, faced significant challenges in maintaining comprehensive and up-to-date policy manuals for its police and fire departments. Their outdated policies contained numerous gaps, and the manual update process was a cumbersome, physical one. The departments needed a solution to ensure policy compliance, ease of management, and to provide personnel with immediate access to guidelines. They turned to vendor Lexipol for its state-specific policy management offerings and online platform.

Lexipol implemented its comprehensive, online policy system, which included concise, state-specific policies, a mobile app for access, and Daily Training Bulletins for scenario-based training. The solution provided the departments with an efficient way to manage, distribute, and track policy acknowledgments. The results included enhanced personnel accountability, a unified emergency response, and immense confidence that the city was operating under national best practices. Lexipol's solution directly addressed community concerns by providing proven policies for critical issues like use of force and officer wellness.

City of Pelham, Alabama