Case Study: Cart.com streamlines legal workflows and document search with Lexion

Cart.com chose the value of Lexion after evaluating 30 CLMs

Cart.com, an eCommerce company with a lean 4-person legal team, was struggling to manage a rapid series of acquisitions that created document organization chaos. Before Lexion, the team relied on homegrown tools like intake forms, spreadsheets, and SharePoint folders, but still faced slow document searches, inconsistent permissions, limited visibility into versions and conversations, and difficulty aligning documents from acquired companies. Cart.com used Lexion’s Workflow, Repository, Salesforce Integration, and Docusign.

Lexion gave Cart.com a centralized, AI-powered CLM that streamlined both pre- and post-signature work. The team now automatically tracks legal requests, organizes acquisition documents without manual effort, and enables Sales to submit requests directly from Salesforce. As a result, documents can be found in seconds instead of minutes, hours, or days, and the legal team gained enough visibility into workload to justify hiring an additional teammate.

Cart.com

Gregg Goldstein

General Counsel