Case Study: Department of Home Affairs achieves rapid multilingual COVID-19 communication with Lexigo

Department of Home Affairs delivers multilingual COVID-19 communications across 63 languages with Lexigo

The Department of Home Affairs faced the critical challenge of rapidly disseminating complex and evolving COVID-19 health information to over 80 culturally and linguistically diverse communities across Australia. Standard communication channels were insufficient, requiring a partner capable of operating at scale with accuracy and cultural sensitivity. They turned to LEXIGO for its multilingual communication services.

LEXIGO mobilized a dedicated team of over 180 professionals and leveraged its technology platform to co-design a rapid turnaround framework. The solution delivered more than 200 content pieces across 63 languages, reaching over 70,000 individuals daily at its peak and over 250,000 people annually. This effort set a new benchmark in government communication, leading to a contract extension and demonstrating how rapid-response, culturally informed communication can become a core capability.

Department of Home Affairs