Case Study: Revinate turns guest data into revenue with Lexalytics Semantria

Revinate Switches to Lexalytics to Turn Guest Data Into Revenue

Revinate, a hospitality technology company serving more than 30,000 hotels, faced limitations with its initial text‑analytics provider as rapid growth demanded greater customizability and scalability. Seeking a better fit, Revinate turned to Lexalytics and its Semantria solution to more effectively analyze surveys, reviews and social media for guest sentiment.

Lexalytics’ Professional Services migrated Revinate’s customizations into Semantria on a tight deadline with minimal disruption, delivering support for over 2,700 categories, 100 restaurant topics, 200 hotel topics and eight languages. As a result, Revinate can now measure sentiment across rooms, staff, service and food, create custom topic lists, track trending issues and compare sentiment across organization-specific metrics—enabling Revinate to turn guest data into revenue and ensuring continued success with Lexalytics.

Revinate

Matt Zarem

Senior Director of Product