Case Study: Food and Facilities Management Company achieves deeper client insights and improved retention with Lexalytics

Global Leader in Food and Facilities Management Services Chooses Lexalytics to Analyze Thousands of Client Interviews to Improve Satisfaction and Retention

The Food and Facilities Management Company, a global leader serving corporate, government, sports, and healthcare clients, needed a better way to extract insights from thousands of long client interview PDFs. Their small team had only been manually reviewing a limited sample each year, leaving most of the feedback unanalyzed and making it hard to spot themes that could improve satisfaction and retention. They turned to Lexalytics and its Semantria API to help unlock those hidden insights.

Lexalytics implemented AI-powered text analytics, along with Semantria Storage & Visualization and data parsing/tuning capabilities, to extract and structure interview content from PDFs. This allowed the Food and Facilities Management Company to analyze nearly 5,000 interviews and combine those findings with other internal data for a more complete 360° view of client relationships. The result was new actionable insight from previously unused feedback, with improved visibility into client expectations, strengths, and areas for opportunity.