Case Study: Falcon.io achieves scalable social sentiment analysis with Lexalytics

Falcon.io + Semantria take Social Media Marketing to the Next Level

Falcon.io, a social media marketing and customer experience management platform for medium to enterprise companies, needed a reliable sentiment analysis provider to help its customers make sense of millions of social comments each day. To support its listen and engage tools, Falcon.io turned to Lexalytics and its Semantria product for accurate, scalable analytics.

Lexalytics implemented Semantria to power sentiment analysis across Falcon.io’s platform, enabling clients to track brand perception, monitor sentiment over time, and prioritize complaints faster. The result was the ability to process more than 2 million social media documents per day through Lexalytics, helping Falcon.io deliver richer insights and improve response times and outcomes.

Falcon.io

Dennis Green-Leiber

Head of Innovation & Partnerships